Quarter three of the independent Scott Byers report has revealed that Volvo Trucks Southern Africa has managed to take the top spot in Sales, Service and Parts. This sees the commercial vehicle manufacturer making continuous strides and proving why they are not only transport providers but business partners for any fleet owner.
Quarter after quarter has seen Volvo Trucks increase its rankings in various respective areas of the Scott Byers report. In the quarter three findings for 2017 that were recently released, it is clear that Volvo Trucks is serious about its commitment to all the areas of its business. Taking top honours with the best overall combined score in the Commercial Vehicles market is no coincidence.
“Subsequent to the launch of our new range, Volvo Trucks has worked hard to ensure that our after-service offer matches our product offer. This is just the beginning, we will not be complacent. The real work starts now to ensure that we retain the top spot,” said Volvo Group Southern Africa President Torbjorn Christensson.
In previous quarters of the Scott Byers report, careful feedback was noted and clearly the work put into place from Volvo Trucks to ensure that as an organisation customer centricity takes priority has paid off.
“Our teams have been hard at work in both the long and short-term planning to ensure that adequate planning occurs for parts availability and workshops. While we are thrilled to be in the number one spot – we will not stop listening to our customers’ needs and constantly reassess how to serve them better,” adds Aftermarket Director, Theunis Eloff.
Volvo Trucks’ commitment to its customers is apparent with the latest results from the report and is testament to the fact that the company is customer centric and takes heed of the needs of their customers – this is apparent in these excellent results, adds Peter Byers.