Hino Midrand, one of six Hino dealerships in the Bidvest McCarthy Group, has won the Hino Dealer of the Year (DOTY) award for the second successive year.
It was one of only three Hino dealerships in South Africa to sell more than 200 trucks in 2016 – an exceptional achievement in difficult economic conditions.
The average Customer Experience score for the year was consistently above 93% with a Service CE score of 98%.
Hino Midrand received certificates for excellence in sales, service, and parts, showing that it is a very well-balanced dealership in all disciplines.
“This dealer is a true reflection of commitment to every aspect of Hino Total Support and is always willing to go the extra mile to ensure total customer satisfaction,” says Ernie Trautmann, vice president of Hino SA, at the recent awards evening in Cape Town.
“I am very proud to have collected this prestigious Dealer of the Year trophy twice in a row. I can only but pay tribute to all the members of my team in Midrand as this is very much a team effort,” comments dealer principal, Hennie de Villiers.
“We have a structured approach to doing well in this annual measurement of excellence and I am able to rely on all my team members to contribute to our overall success,” de Villiers concludes.